DRRRF

THE GLOBAL BANK
DISASTER RISK REDUCTION
AND RECONSTRUCTION FUND

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Grievance Redress Service

Grievance Redress Service

Global Bank Group is committed to enhancing opportunities for grievance redress, collaborative problem solving, and alternative dispute resolution on the projects it supports. Global Bank’s corporate Grievance Redress Service (GRMs) is an effective tool for early identification, assessment, and resolution of complaints on projects. The Global Bank Executive Board and senior management are supporting effective approaches to problem-solving to help strengthen Global Bank's performance and development outcomes.

The Independent Redress Mechanism (IRM) deals with complaints about adverse effects from Global Bank or other Global Bank Group mechanisms, agencies, funds, and programmes supported project activities, while the Independent Integrity Unit (IIU) investigates allegations of prohibited practices, such as fraud and corruption. The Independent Evaluation Unit (IEU) evaluates Global Bank and other Global Bank Group mechanisms, agencies, funds, and programmes supported project activities and policies independently, and provides strategic information about Global Bank’s Impact, effectiveness, and efficiency.

These units operate independently from the Global Bank and other Global Bank Group mechanisms, agencies, funds, and programmes and report directly to the Global Bank Group Executive Board, which oversees the Bank Group’s management.

Communities and individuals who believe that they are adversely affected by Global Bank or other Global Bank Group mechanisms, agencies, funds, and programmes supported project activities may submit complaints to existing project-level grievance redress mechanisms or the Global Bank’s Grievance Redress Service (GRS). The Global Bank’s Grievance Redress Service ensures that complaints received are promptly reviewed to address project-related concerns.

Take your Grievance further:
In the event that the Global Bank Group’s corporate Grievance Redress Service does not resolve complaints about adverse effects from Global Bank or other Global Bank Group mechanisms, agencies, funds, and programmes supported project activities, a Project affected communities and individuals may submit their complaint to the Global Bank’s independent Inspection Panel which determines whether harm occurred, or could occur, as a result of Global Bank non-compliance with its policies and procedures.

Complaints may be submitted at any time after concerns have been brought directly to the Global Bank's attention, and Global Bank Senior Management Team has been given an opportunity to respond. For information on how to submit complaints to the Global Bank’s corporate Grievance Redress Service, please visit http://www.gbdrrrf.org/GrievanceRedressService. For information on how to submit complaints to the Global Bank Inspection Panel, please visit www.GBInspectionpanel.org.

  • New Grievance Redress Service Focal Point.
  • Grievance Redressal Policy.
  • Grievance Redress System Guidelines, 2018.
  • Grievance Redress Service Complaint Form
  •  Report waste, fraud, abuse, or misconduct

Submit your Grievance
Global Bank Group grievance resolution process is carried out by senior officers and an expert grievance redressal committee. Global Bank Group aims to resolve complaints about adverse effects from Global Bank and other Global Bank Group mechanisms, agencies, funds, and programmes supported project activities in the fastest and most efficient manner. To File a complaint with the Global Bank Group’s corporate Grievance Redress Service, click here

The Global Bank’s Grievance Redress Service ensures that complaints received are promptly reviewed to address project-related concerns.

Your valuable feedback on the quality of grievance disposal will help us to improve the service

To learn more about the Global Bank Disaster Risk Reduction and Reconstruction Fund, What we do and How we do it and Management and Organization, visit the About DRRRF and the Frequently Asked Questions Section of the DRRRF Website Section.

For information about the Global Bank, please visit http://www.global-bank.org

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